Welcome to the Frequently Asked Questions (FAQs) section of Plymouth Cards! Whether you're browsing for our unique graduation keepsakes, exploring our diverse range of greeting cards, or searching for the perfect seasonal ornament, we're here to help make your experience as informative and enjoyable as possible. In this section, you'll find answers to common questions about our products, ordering process, customization options, shipping details, and more. We've compiled this information based on what our customers frequently ask us to ensure you have all the insights you need. If there's something specific you're wondering about that's not covered here, please don't hesitate to contact us — we're always here to assist you!
Our products are made in the USA (except for the clear bags and pens).
Our pewter ornaments are made in our brother-in-law's shop in Massachusetts.
Wine bottle ornaments come from West Virginia while the wooden ornaments are made in Oregon by great small businesses.
Our cards are made in Florida.
Picture frames are made in Maine and Georgia.
Candles are made in Georgia, Washington and Michigan.
And our twine is made in California.
The majority of our cards hold 4" x 6" photos, artwork, etc.
There are also cards that hold a 2.5" x 3.5" wallet size image as well as one card that will hold a 5" x 7" image.
Cards are 5" x 7" and ready for framing. Our cards are the perfect matting.
Our cards show 3 7/16" x 5 7/16" of your photo.
Photo Insertion FAQs
We recommend using a rubber finger tip. This helps grip the photo and prevent finger prints. Also, be sure to place the card on a flat surface. Gently lift one side and insert the photo. Once you get the photo past the first frame with your rubber finger tips, slide the photo to the other side. Watch our video tutorial here.
No, the cards are designed to securely hold your precious memories without the use of tape or glues. This way your photos are not damaged.
Custom Printing FAQs
Yes, we do. We can print on the front, inside and back of card.
We appreciate having the opportunity to create a customized personal product for all of our customers. We do offer up to 2 rounds of approval of proofs to ensure that you will be completely satisfied with your purchase.
Due to the customization of our product we do not accept returns. All items are final sale.
First add the cards you want to purchase to your cart. Then select the type of printing you want from the options found here: Custom Printing Options
Yes. Our pricing includes two proofs sent via email.
The first will arrive in 2 business days. Allow at least one business day for each additional round of proofs.
Any additional rounds over the included two proofs will incur a charge of $25 each round.
Once the proof is approved, the cards will enter the printing queue and should ship within two business days. Larger orders may take a day longer.
If you need your order quicker, you may choose to pay the "Skip to the Front of the Line" fee during the checkout process.
There are also faster shipping options available which you may choose during checkout as well.
If you place an order and want to change your shipping or add Skip to the Front of the Line, please reach out with your order number and it can be added to your order.
At this time, we do not. We prefer to handwrite on the back of the ornaments.
This sharpie is not recommended for our wooden ornaments as there could be ink bleeding. And with the wine bottle ornaments, you may see the writing as the glass is clear.
$5.95 on every US order, no matter the size! We ship using the USPS first class, USPS priority mail, UPS or FedEx.
Expedited shipping is available, please contact us for pricing.
Orders are typically shipped within 1-4 business days, based on time of year. Custom orders can take a day longer due to the proof process.
Once your order ships, you will receive an email with the package tracking information.
Check your email first, you will receive an email with the tracking number once your order ships.
If you have not received a shipping email after 4 days, you can contact firstname.lastname@example.org. Be sure to include your name and order number. We will respond within 24 hours with the details about your order's shipment status and tracking number.
Please note that we are not responsible for items returned by the post office for incorrect/bad addresses. Our system uses the address you enter during the checkout process, therefore be sure you enter it correctly. If your order is returned to us, you will need to pay the actual shipping to have it re-sent. Thank you for your understanding.
Unfortunately at this time, we do not. We only ship to the US and US territories.
Due to the weight of the cards and candles are heavy, it is cost prohibitive.
Discounts & Coupons FAQs
Coupon codes are only available through emails we send out. And occasionally included in orders or sent via snail mail. If you find one on a third-party website, it is not real.
We cannot apply the coupon code after your order is placed.
Free gift coupon codes will take $0.01 off your order and the gift will be packed with your order.
This varies by cardstock. Please see each individual card color for this information.
Standard white envelopes - 10% recycled content
White felt envelopes - 30% recycled content
Kraft brown envelopes - 30% recycled content
Return Policy FAQs
We appreciate having the opportunity to create a customized personal product for all of our customers. We do offer up to 2 rounds of approval of proofs to ensure that you will be completely satisfied with your purchase. Due to the customization of our product we do not accept returns. All items are final sale.
Non-custom cards and other products:
Non-custom items may be returned, at your cost. We do not refund shipping costs. You must notify us for return approval within 5 calendar days of your order being delivered. We must receive your return within 10 calendar days of approval being given.
Be sure to pack the items carefully to protect against damage during the shipping process. We are not responsible for returns being damaged and do not offer refunds for products that are damaged during the return shipping process. We suggest you obtain a tracking number as well as insurance from the carrier that you choose.
Refunds are processed within two (2) business days of receipt of return.
Order arrives damaged
First, take photos of not only the shipping packaging box/mailing envelope but also of ALL the damaged products. Front and back of cards as well as damage. If multiple cards are damaged, they should be in one photo as well as a close up photo included.
If other products such as ornaments, then pictures of all angles of the damage
Next, reply to your order or shipping confirmation email explaining the damages and include all photographs
Your name and order number must be included with all correspondence.
Damages must be reported within 3 days after it has been marked delivered by the delivery services (USPS/UPS)