FAQ's

Product Questions

Our products are made in the USA (except for the clear bags and pens).

Our pewter ornaments are made in our brother-in-law's shop in Massachusetts.

Wine bottle ornaments come from West Virginia while the wooden ornaments are made in Oregon by great small businesses.

Our cards are made in Florida.

Picture frames are made in Maine and Georgia.

Candles are made in Georgia, Washington and Michigan.

And our twine is made in California.

The majority of our cards hold 4" x 6" photos, artwork, etc.

There are also cards that hold a 2.5" x 3.5" wallet size image as well as one card that will hold a 5" x 7" image.

Cards are 5" x 7" and ready for framing. Our cards are the perfect matting.

Our cards show 3 7/16" x 5 7/16" of your photo.

Photo Insertion

We recommend using a rubber finger tip. This helps grip the photo and prevent finger prints. Also, be sure to place the card on a flat surface. Gently lift one side and insert the photo. Once you get the photo past the first frame with your rubber finger tips, slide the photo to the other side. Watch our video tutorial here.

No, the cards are designed to securely hold your precious memories without the use of tape or glues. This way your photos are not damaged.

Custom Printing

Yes, we do. We can print on the front, inside and back of card.

First add the cards you want to purchase to your cart. Then select the type of printing you want from the options found here: Custom Printing Options

At this time, we do not. We prefer to handwrite on the back of the ornaments.

For pewter ornaments, we recommend using our Pewter Ornament Sharpie.

This sharpie is not recommended for our wooden ornaments as there could be ink bleeding. And with the wine bottle ornaments, you may see the writing as the glass is clear.

Shipping Questions

$5.00 on every US order, no matter the size! We ship using the USPS first class, USPS priority mail, UPS or FedEx.

Expedited shipping is available, please contact us for pricing.

Orders are typically shipped within one-two business days. We will email you the package tracking information.

You can contact our shipping department at orders@plymouthcards.com. They can provide you all the details about your orders shipment status and tracking number.

Please note that we are not responsible for items returned by the post office for incorrect/bad addresses.Our system uses the address you enter, therefore be sure you enter it correctly. If your order is returned to us, you will need to pay to have it re-sent. Thank you for your understanding.

Yes, we can however we have found since cards and candles are heavy, it can be cost prohibitive.

Contact us directly with what you would like to order and be sure to include your name and shipping address. We will provide you with a shipping quote.

Email orders@plymouthcards.com with all the information. 

Discounts & Coupons

Sorry, we only allow one offer to be used per order. Thank you for understanding.

Yes, we would love to discuss with you. See all the details here or feel free to call us at 877.830.3405 or email us at info@plymouthcards.com

Yes, we would love to discuss with you or check out all the details here. Feel free to call us at 877.830.3405 or email us at info@plymouthcards.com.

Contact Information

You can call us at 877.830.3405, click the "Chat with Us" button in the bottom right corner or email us through our contact page here.

Eco-Friendly Practices

We pride ourselves on being an Eco-Friendly brand! Here is how we lessen our carbon footprint everyday:

* All of our cards, envelopes, and gift tags are made from recycled paper.

* Our cards are packaged in cardboard wraps, which are made from recycled materials. Plus there are gift tags on the inside for your to reuse making it zero waste.

* We pack our orders with unused, overrun newspapers that we pick up at our local newspaper which helps to reduce waste.

* Our catalog and other paper handouts are always printed on recycled paper.

* We reuse boxes both in-house as well as when packing customer orders.

* The twine use to tie our packages together is either made from 100% cotton or 100% bamboo, biodegradable, and always made in the USA.

* The clear plastic sleeves we use and sell are made with 10% recycled content.

Ideas on how we can do more? Let us know by contacting us

Return Policy

Custom cards:

We appreciate having the opportunity to create a customized personal product for all of our customers. We do offer up to 2 rounds of approval of proofs to ensure that you will be completely satisfied with your purchase. Due to the customization of our product we do not accept returns. All items are final sale. 

Non-custom cards and other products:

Non-custom items may be returned, at your cost. We do not refund shipping costs. You must notify us for return approval within 5 calendar days of your order being delivered. We must receive your return within 10 calendar days of approval being given.

Be sure to pack the items carefully to protect against damage during the shipping process. We are not responsible for returns being damaged and do not offer refunds for products that are damaged during the return shipping process. We suggest you obtain a tracking number as well as insurance from the carrier that you choose.

Refunds are processed within two (2) business days of receipt of return.

We appreciate having the opportunity to create a customized personal product for all of our customers. We do offer up to 2 rounds of approval of proofs to ensure that you will be completely satisfied with your purchase.

Due to the customization of our product we do not accept returns. All items are final sale.